100% Satisfaction Guarantee
We take pride in providing top-tier hosting services. We want to ensure that our customers feel secure and satisfied with their decision to host with us. To back this commitment, we offer a 45-day money-back guarantee, ensuring your satisfaction or a full refund.
We give you a generous 45-day window from the date of your initial purchase to assess our services. If, for any reason, you're not fully satisfied during this time, you can request a full refund.
Our refund process is straightforward and hassle-free. If you're not happy, we'll give you your money back—no questions asked. Our aim is to deliver great hosting services or refund your payment in full.
- Non-Refundable Services:
Certain products and services are excluded from the 45-day money-back guarantee. These include:
- Domain name registrations
- Custom design and development services
- SSL certificates
- Add-on services like backups, premium support, etc.
- Setup Fees:
Any setup fees charged for the initial configuration of your hosting service are non-refundable.
- Special Promotions:
Services purchased under special promotions or discounts may not be eligible for refunds, depending on the promotional terms.
- Usage Violations:
If your account is found to be in violation of our Acceptable Use Policy, our anti-spam policies or other policies, you will not be eligible for a refund.
To request a refund, follow these steps:
Cancel your hosting service through the Client Portal.
Submit a refund request within the 45-day period.
Our support team will process your request, and the refund will be issued to your original payment method.
This satisfaction guarantee applies to new customers and new hosting accounts only. It does not cover:
- Renewals of existing services
- Add-ons or additional services purchased after the initial setup
If you have any questions regarding our 100% Satisfaction Guarantee, our support team is here to help. Please reach out to us via the Client Portal or contact support directly.
Your satisfaction is our priority. We're confident that you'll love our hosting services, but if not, we’ve got you covered.
Key Points of Our Satisfaction Guarantee
1. 45-Day Money-Back Period:
We give you a generous 45-day window from the date of your initial purchase to assess our services. If, for any reason, you're not fully satisfied during this time, you can request a full refund.
2. No-Hassle Refunds:
Our refund process is straightforward and hassle-free. If you're not happy, we'll give you your money back—no questions asked. Our aim is to deliver great hosting services or refund your payment in full.
3. Exceptions to the Money-Back Guarantee:
- Non-Refundable Services:
Certain products and services are excluded from the 45-day money-back guarantee. These include:
- Domain name registrations
- Custom design and development services
- SSL certificates
- Add-on services like backups, premium support, etc.
- Setup Fees:
Any setup fees charged for the initial configuration of your hosting service are non-refundable.
- Special Promotions:
Services purchased under special promotions or discounts may not be eligible for refunds, depending on the promotional terms.
- Usage Violations:
If your account is found to be in violation of our Acceptable Use Policy, our anti-spam policies or other policies, you will not be eligible for a refund.
4. Requesting a Refund:
To request a refund, follow these steps:
Cancel your hosting service through the Client Portal.
Submit a refund request within the 45-day period.
Our support team will process your request, and the refund will be issued to your original payment method.
5. Applicability:
This satisfaction guarantee applies to new customers and new hosting accounts only. It does not cover:
- Renewals of existing services
- Add-ons or additional services purchased after the initial setup
Contact Us
If you have any questions regarding our 100% Satisfaction Guarantee, our support team is here to help. Please reach out to us via the Client Portal or contact support directly.
Your satisfaction is our priority. We're confident that you'll love our hosting services, but if not, we’ve got you covered.
Updated on: 13/09/2024
Thank you!